FAQs
Please contact us via email at customerservice@shhybeauty.co with your full name and order number and we will be happy to assist.
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Generally, standard shipping by UPS can take between 4-10 business days once the order is processed and shipped out of our facility. Note shipping times may vary based on conditions outside of our control. Please contact UPS directly for a more accurate shipping window.
You can enter your tracking number here.
Shipping charges for your order will be calculated and displayed at checkout.
Customers are responsible for all return shipping fees. We will send you a label and once we receive your unused, unopened return we will process a full refund minus any shipping and handling fees to your original form of payment.
Our packaging partner supports the Forest Stewardship Council® (FSC®) and is a FSC Certified business offering FSC Mix and FSC Recycled Certified paper.
